Infectious Diseases Clinic

Please sign up for a MyChart account, prior to your first visit.  

Our scheduling team will call you to schedule an appointment.  

All patients must be referred by a Physician or Nurse Practitioner. After a referral is received, we will notify the referring Physician or Nurse Practitioner whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency. Once we have an appointment spot to offer, our Scheduling Team will call you to schedule an appointment.  

Who should I contact if I am worried or have questions?

• For any emergency, call 911. This includes emergencies involving your child’s Infectious Disease-related concerns.

• For patients who are being followed by the Infectious Disease Clinic: For patients who have seen a CHEO Infectious Disease Provider, call your Nurse Case Manager or send a direct message to them through MyChart. This is not for urgent calls. Our nurses are here to give support, education and will work to coordinate your child’s care. It may take 3-5 days for us to get back to you (and sometimes longer during holidays). We will return the most serious calls first. Please avoid leaving multiple messages for the same issue.

• For patients who are waiting for their first visit with the Infectious Disease Clinic: Please do not call the nurses’ line if you have not yet been seen by a CHEO Infectious Disease Provider. Please call your family doctor, pediatrician or visit your nearest walk-in clinic for everything else.