As of November 2024, we’ve made changes to when results for most tests – including lab, medical imaging and pathology – are available to you in MyChart! Visit our FAQs below for more details.
What is MyChart?
MyChart is a secure, online patient portal that connects patients to parts of their CHEO electronic health record, anywhere, at any time. CHEO wants to give children, youth and families the most up-to-date health information available — even after they leave the hospital. This is why we offer MyChart.
Through MyChart, you will be able to see information related to most of your visits. MyChart is more than just an electronic version of a patient's chart. It provides:
easy access to patient information
information that patients and families need to make decisions
help empowering parents to be true partners in their child's care
information to help families keep on top of upcoming appointments
CHEO's Health Information Management (HIM) team reviews all applications. If we approve your application, we'll send you an email with your activation code and instructions on how to login. Please read through the MyChart terms of service.
What will I be able to see and do in MyChart?
What you can view in MyChart
Results for many tests are now available via MyChart soon after they have been processed and completed by the lab.
Lab results will be released six hours after processing, and diagnostic imaging and pathology results will be released at noon the next business day after processing.
At your next scheduled appointment your care team will review your test results, along with any questions you may have about them. They may add notes and comments in MyChart sooner. If the results of your test require a change in your treatment or indicate a change in your health condition, a member of your care team will contact you directly to discuss.
What test results are and are not released to MyChart?
Released to MyChart:
• Lab and microbiology results
• Pathology reports
• Medical imaging reports
Not released to MyChart:
• Genetic results
• Sensitive results (HIV, pregnancy tests, cervical swabs for chlamydia and gonorrhea, vaginal swabs for trichomonas, syphilis, hepatitis B and C, PCR)
Some sensitive test results are only given in person or over the phone. These test results are not typically available in MyChart. If you feel your test results should be available, but you don’t see them, please contact your healthcare team.
You can view:
a list of health issues, allergies and medications
most lab and imaging test results
growth chart information
eyeglass/contact prescriptions
password protected PDF versions of other health information you have requested from Health Records/HIM Department
select letters and notes from health-care providers
upcoming and past appointments, along with summaries from your visits
summaries of visits to the Emergency Department and inpatient units
surgery reminders, upcoming surgery date information and surgery visit summaries
What you can do in MyChart
Send two-way, secure communications between yourself (the patient/family) and your CHEO care team.
Upload a photograph of yourself/your child or youth to the health record, for use by CHEO as an extra method of identification.
Complete any questionnaires you've been asked to fill out before an upcoming visit with your CHEO care team.
Send a copy of part or all of your health record to a provider outside of CHEO using a one-time share code.
eCheck-in for appointments, and update your demographics, primary care provider and health card information before arriving at your appointment.
Add upcoming appointments to your personal calendar
You can add upcoming appointments from MyChart into your personal calendar by clicking on the selecting the “Add to Calendar” link when viewing an upcoming appointment.
Deactivate a MyChart account
If you're looking to deactivate your MyChart account, follow these steps:
From the MyChart menu, click on Security Settings.
From here, follow the link in the Deactivate Your Account box to visit the account deactivation page. Make sure you read all of the instructions on this page before deactivating your account.
Add or remove proxy access
A proxy is a parent, caregiver or guardian who has access to your health record. This means they're able to see upcoming appointments, prescriptions, test results and more. Once you have your own MyChart account, it's up to you who has access to your health information. You can control this by adding or removing proxies, by following the steps below.
To add a new proxy
From the MyChart menu, click Share My Record and select Friends and Family Access.
Click Invite Someone to give proxy access to a parent or caregiver. They will receive an email notification inviting them to access your record. You can revoke their access at any time.
To remove an existing proxy
From the MyChart menu, click Share My Record and select Friends and Family Access.
Click Revoke to remove someone's proxy access. They will not receive a notification when you do this.
Questions?
If you have any questions or concerns about the privacy of your personal health information, don't hesitate to contact privacy@cheo.on.ca.
If your child or youth is 12 years of age or older and does not have the capacity to consent to the sharing of their Personal Health Information (PHI), please reach out to mychart@cheo.on.ca.
Manage your notification settings
To review and update your notification settings, log in to MyChart and follow these steps:
Click “Menu” on the top left corner of the page
Select “Communication Preferences”
Select “Health” and scroll down to Test Result
From here, you can toggle on/off email, text and push notifications as well as an optional Daily Summary which collects all of the different notifications you might receive in a day into one notification.
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