Construction at CHEO: plan ahead and give yourself extra time!
We're working to grow our campus with the construction of CHEO's new Integrated Treatment Centre. This includes a new parking garage to accommodate more people and a tunnel to connect the two buildings.
Please plan ahead and give yourself extra time to find parking and navigate our campus — there will be signs to help direct you!
Accessing CHEO’s main entrance
Starting May 1 and for the next approximately five months, there will be construction outside by CHEO's main entrance. The main entrance will always remain open, but vehicle, OC Transpo buses and foot traffic in the area may be redirected in different ways during each phase of the construction. Look for the navigational signs to help direct you.
Parking at CHEO
Lot "E" is currently closed for construction, but rest assured CHEO continues to have two parking lots for families and visitors to use during this construction. Families are welcome to park in lot "A" located beside the hospital, adjacent to the Garry Cardiff Wing entrance and lot "B" located across from the main building entrance. Some parking will be disrupted at various phases of the project and clearly marked with signage.
Accessible parking
Accessible Parking is available at the main entrance in the Pay and Display area near the main entrance. No payment required for accessible parking permit holders in the pay and display spot. Please review the map above for latest accessible parking locations.
OC Transpo – new temporary stops
Please note that effective mid-May there will be new temporary bus stops along Ring Road to use when coming to/leaving CHEO. Please visit OC Transpo's website for latest details and to find maps!
Safety and Signage
Please follow all wayfinding signs. CHEO is a safety first organization and there will be a lot of construction activity near the main entrance. Do not enter construction areas that will be clearly marked with signage.
If necessary, you can find additional parking next door at the Ottawa Hospital General Campus or on nearby city streets. CHEO parking passes are only valid at CHEO and not at The Ottawa Hospital's General Campus.
Accessible spaces
During construction, accessible parking is currently available near the main entrance in the Pay and Display area. No payment is required for accessible parking permit holders in the pay and display spot.
Parking rates
All parking revenue goes towards buying medical equipment, supporting our programs and building new care environments at CHEO.
CHEO has been able to provide one of the lowest hospital paid parking rates in comparison to our partner hospitals in the City of Ottawa.
Families in financial need may ask for help with parking costs. Speak to your social worker or the CHEO Social Work office for more information.
| Pay and Display |
| $3.50 per half hour Pay and display spaces are for short term parking requirements and may be used for a maximum of 2 hours. Daily maximum rates are only applicable in the parking lots and are not applicable in the pay and display spaces. CHEO Parking passes cannot be used in the pay and display area and can only be used in actual parking lots. |
| Hourly (parking lot) |
| $3.50 per half hour (maximum of $14.00) |
| Frequent User Pass |
| $45.00 Valid for 15 clinical visits. This pass is limited to one per family and is only available to patients/families who have clinic appointments. There are no in/out privileges with this pass. |
| Monthly Pass |
| $90 - Valid for 30 consecutive days. |
Extended use passes
Extended use passes can be used on non-consecutive days and are valid for one year from date of purchase. Passes have in/out privileges for each 24 hour period.
Passes offered include:
- 5-Day Pass - $35.00
- 10-Day Pass - $70.00
- 15-Day Pass - $90.00
- 30-Day Pass - $150.00
You can purchase parking passes at the Parking & Security office at CHEO's 401 Smyth Road campus.
In and out privileges
- If you need in and out privileges, you can now upgrade to a 24-hour day pass at a pay station kiosk or at the Security office on CHEO's main floor. Your original entry ticket will become your in and out pass for the day, simply scan your ticket using the barcode reader at the entry or exit lane. If you lose your day pass, notify us at the Security office and we will print a new pass for you remotely at any of our parking kiosks.
- Remember: your day pass is valid for 24 hours from the time of entry, not the time of payment.
Paying for parking
- If paying by cash, you must bring your parking ticket inside the hospital and use a pay station kiosk.
- Pay station kiosks are located at the main entrance of the hospital, the Garry Cardiff Wing hallway and the Emergency Department entrance.
- You can pay at the pay station kiosk or exit gate using cash, debit, credit (Master Card, American Express and Visa), Apple Pay and Google Pay.
- Automated banking machines (ATMs) are located beside each of the pay station kiosks if you need to withdraw cash.
Pay station kiosk tips
- When you are ready to leave, make sure you have your ticket with you and go to a nearby pay station kiosk
- Scan your barcode ticket using the red light barcode scanner
- Insert cash or a credit card, with numbers facing up and the black magnetic stripe facing down. Your ticket will be validated and returned to you. If you need a receipt, press the receipt button at this time.
- Take your paid ticket with you and proceed to the parking lot, you will have thirty minutes to leave the lot
- When you arrive at the exit lane, scan your barcode ticket using the red light barcode scanner
Getting assistance
If you have any questions about paying for parking, you may visit the CHEO Security office located on the second floor, near the Emergency Department, or call 613-737-2227.
The automated pay stations, entrance gates and exit gates are each equipped with call buttons that will put you in contact with the CHEO Security office. If someone is not immediately available to answer you, you can contact CHEO reception at 613-737-7600, and they will contact one of the Security staff on duty.
For any comments on our parking services, please email webmaster@cheo.on.ca