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Children, youth and families Healthcare providers
About the Diabetes Clinic
Our clinic specializes in children and youth with type 1 diabetes, type 2 diabetes and other rarer forms of diabetes including cystic fibrosis-related diabetes (CFRD) and steroid-induced diabetes. Our goal is to help children and teens with diabetes manage their medical, nutritional and psychosocial needs related to diabetes. We want to empower children and young adults with diabetes to live normal lives.
About our team
Our team includes:
- eight onsite physicians
- four community physicians
- seven diabetes nurse educators
- four dietitians
- two social workers
- one administrative assistant
- two patient service clerks
Information for children, youth and families
If you suspect your child or youth may have undiagnosed Type 1 diabetes, please seek urgent medical help, either from CHEO’s emergency department or another urgent care facility.
| Before your appointment |
| Please sign-up for a MyChart account before your first visit. Our scheduling team will call you to schedule an appointment. If you need to reschedule your appointment, please let us know at least 24-48 hours in advance by calling 613-737-7600 x1909. No-shows or frequent cancellations may result in discharge from the service. |
| What to expect during your appointment |
| Please arrive 10-15 minutes before your scheduled appointment time in case there are delays with parking or finding the clinic and to complete any required paperwork. We are located in Clinic C-10 on the second/main floor. Please bring a list of any medications your child is currently taking. |
| After your appointment |
| Your Endocrinologist will let you know whether any additional appointments or testing are required after your visit. |
Frequently asked questions
| How can I make an appointment? |
| All patients must be referred by a Physician or Nurse Practitioner. After a referral is received, we will notify the referring Physician or Nurse Practitioner whether the referral has been accepted or denied. If accepted, we will provide an estimated wait time. This wait time can vary based on demand and urgency. Once we have an appointment spot to offer, our Scheduling Team will call you to schedule an appointment. To ensure seamless care for all children and youth with diabetes, new patients with type 1 diabetes referred to CHEO who are currently living in the province of Quebec will be redirected to receive diabetes care from Gatineau Hospital’s Pediatric Diabetes program. This allows patients and families to receive care in their home province, meaning they will get diabetes education, follow-up care and access to important diabetes technologies (including insulin pumps) all at the same location, from the same team, without having to travel back and forth between provinces. If you suspect your child or youth may have Type 1 diabetes, please visit the Gatineau Hospital Emergency Department, located at 909 La Verendrye Blvd O. Gatineau. |
| Who should I contact if I am worried or have questions? |
| For any emergency, call 911. This includes emergencies involving your child's diabetes. For patients who are being followed by the Diabetes clinic: If you wish to reach one of our diabetes educators, please contact us at 613-737-7600 ext. 2353, diabetesteam@cheo.on.ca or through MyChart. For patients who are waiting for their first visit with the Diabetes clinic: If you suspect your child or youth may have undiagnosed type 1 diabetes, please seek urgent medical help, either from CHEO's emergency department or another urgent care facility. For everything else, please call your family doctor, pediatrician or visit your nearest walk-in clinic. |
| My child was already diagnosed with diabetes, and we just moved to Ottawa: |
| For children and youth who are already being treated for diabetes and have recently moved to the Ottawa region, please mail or fax a referral form. |
Sign up for MyChart to access your CHEO health record anywhere, any time.
MyChart is a secure, online patient portal that connects you to parts of your CHEO electronic health record and allows you to send two-way secure communication to your care team, complete any questionnaires your care team sends and much more.
To learn more about MyChart and sign up, visit our MyChart page and fill out the MyChart Access Request Form.
Looking for more resources or supports on Diabetes?
Visit our Diabetes resource and support page to find helpful websites, local contacts, videos and more.
Information for healthcare providers
Suspected Type 1 diabetes is a medical emergency. Please contact CHEO’s Diabetes doctor on call by calling our main number 613-737-7600 and asking to be connected with them.
Make a referral
Our clinic is now accepting e-referrals with Ocean!
If you’re already on Ocean, look us up via your account by searching "CHEO".
If you don’t yet have an Ocean account, no problem - signing up is free.
You can make an e-referral using Ocean, or send a referral by mail or fax to our address below.
| Referral criteria and eligibility | |||||||||
| This table does not replace clinical evaluation of patients prior to referral; in many cases the referring physician will have completed additional investigations for comprehensive evaluations.
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Contact us
Diabetes Clinic (C-10), CHEO
401 Smyth Road
Ottawa, On K1H 8L1
Fax: 613-738-4236