The Extensive Needs Service, or ENS, is here to simplify access to care for families of children and youth living with multiple medical, social, physical and neurodevelopmental health needs.
Funded by the Ministry of Health and the Ministry of Children, Community and Social Services, ENS has been jointly developed and implemented by three pediatric health centres in Ontario: CHEO, Holland Bloorview Kids Rehabilitation Hospital and McMaster Children’s Hospital.
The program is designed to reduce barriers that families sometimes face when navigating the health care system with complex needs and provide access to individualized treatment that is timely, evidence-based and trauma-informed.
Our interdisciplinary care team includes physicians, nurses, nurse practitioners, mental health professionals, behaviour support clinicians, OT, SLP, Dietitians, Psychologists, respite workers, intake workers and service planning coordinators.
What to expect from ENS
Our services help children and youth build important, life-long skills such as communication and emotional regulation. We also support siblings and caregivers, local service providers and educators by equipping them with the skills and strategies to support children and youth with extensive needs in their home, school or community
When you are accessing Extensive Needs Service, you will be connected to an interdisciplinary care team who will collaborate with you to create a personalized treatment plan to improve skills, mitigate challenging behaviours and address underlying health issues.
Who is ENS for:
CHEO’s Extensive Needs Services provides care to children and youth up to 17 years of age who need:
- Multiple medical, neurodevelopmental and mental health supports
- Help with challenging or interfering behaviours that impact theirs or others safety, or their school and family life
- Supports for needs that are currently unmet by resources in the community
What we do:
- Bring together experts from many different disciplines and services cross CHEO to help assess and understand your family’s needs
- Work with you to create and action your integrated treatment plan
- Provide treatment and support to help you meet your goals, in collaboration with health experts across CHEO and in the community
- Support you in accessing any other health services that you may need, with the goal of preventing further deterioration of health
- Reduce high-risk behaviours and the likelihood of escalation to a crisis
Services we offer:
Outpatient wrap-around care |
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Our Outpatient services provide wrap-around, interdisciplinary care for children, youth and their families. The care team works with children, youth and their families to set 1-3 individualized ENS goals, and then supports them to meet those goals before returning to community services. Each child or youths’ needs are different. This may include:
Steps of your journey with ENS:
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Supported visits to CHEO clinics |
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We know that children with extensive neurodevelopmental health needs sometimes have difficulty attending medical clinic appointments. Our Extensive Needs Supported Visits service helps create safer, more comfortable experiences at CHEO clinics. Supported visits can include:
Do you have an upcoming visit in one of CHEO’s clinics and would like to request a Supported Visit? |
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Inpatient care |
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If you are admitted to one of CHEO’s medical and mental health units, your care team can refer you to ENS if needed. ENS can offer consultations and direct support during your inpatient stay, as well as to parents, caregivers and siblings. ENS can also provide on-unit behavioural treatment to ensure you have all the information and supports you need to be discharged home. |
Looking for support?
Children, youth, families and community providers can now refer to the Extensive Needs Service through 1Call1Click.ca:
Self-refer: children, youth and families
Make a referral: community providers
Stay up-to-date
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