Kids Come First Care Clinic

Kids Come First Care Clinic

The Kids Come First Care Clinic is available for in-person assessment for children and youth with acute illnesses which include a fever, cough, earache, sore throat or runny nose. 

The Kids Come First Care Clinic is located at CHEO's main campus, 401 Smyth Road, Ottawa Ontario. The clinic is by appointment only.

Step 1: If you have a family physician, reach out to them first

Your family doctor knows your child and family best, and is best suited to track and support their growth and development. We encourage you to try calling your family physician first. If you don't have one, or aren't able to book in with them, you can book an appointment with the Kids Come First Care Clinic.

Step 2: Make sure you're eligible to come to the Kids Come First Care Clinic

Book an appointment with the Kids Come First Care Clinic if:

• your child or youth is older than 2 months

• your child or youth's illness is new (we aren't set up to see chronic medical conditions or issues that have already been investigated elsewhere)

• you cannot access an in-person appointment with a primary care provider (family doctor, nurse practitioner, or pediatrician)

Do not book an appointment with the Kids Come First Care Clinic:

• if your child or youth has travelled outside of Canada in the past 2 weeks

• if you or your child may have (or has been in contact with) chicken pox, measles or tuberculosis (please go to the Emergency Department instead)

• for injuries

• for well-baby checks or routine immunizations (visit our Vaccination page for resources to help you stay up-to-date on routine immunizations)

• for long-term conditions (chronic constipation or abdominal pain, behavioural issues)

• for medication adjustments or refills

• for mental health concerns (please visit 1Call1Click.ca instead)

Step 3: Book a new appointment, or adjust an existing one

Tips for a successful appointment booking:

• Visit the official link: Always visit this page (CHEO.on.ca/KCFCareClinic) to book your appointment through our official system.
• Complete the booking form: Complete the booking form, including all of the required fields:

Book an appointment with the Kids Comes First Care Clinic

• Receive confirmation: After submitting your booking, you will get a confirmation email. If you don't see it, check your spam/junk folder.
• Verify your appointment information: Make sure the email shows the correct appointment details. If anything is incorrect, please contact our clinic using the contact information below. 

To cancel an appointment, call our clinic.

Please note we are not able to provide medical advice over the phone. CHEO will not ask for your credit card information when booking an appointment with the Kids Come First Clinic. For any appointment changes you will receive a phone call directly from CHEO clinic staff. We don’t send any changes/modifications to appointments via an email.

Looking for other appointment options for pediatric care in the region?

The above resources are provided for information only.

The organizations noted above may be able to provide services or support for you depending on your particular needs. By providing this information CHEO is in no way recommending or suggesting the use of these services and takes no responsibility for any services which may be provided. You must assess the appropriateness of the services on an individual basis.